Last updated: July 30, 2026
This Shipping Policy explains how and when KaelonTech ships your order. Please read it alongside our Refund & Returns Policy.
Where we ship. We currently ship within the United States, including Alaska and Hawaii. We do not ship large items such as televisions to PO boxes. For delivery outside the US, contact us before ordering.
Order processing. Orders are processed Monday–Friday, excluding US holidays. Most in-stock orders dispatch within 1–2 business days; busy periods may take slightly longer. You will receive a confirmation email at purchase and a tracking email once your order ships.
Shipping rates. Free standard shipping on orders over $99 within the contiguous US. For orders under $99, a flat rate is shown at checkout before payment. Rates for Alaska, Hawaii, and oversized items are also shown at checkout.
Delivery times. After dispatch, standard shipping typically takes 3–7 business days depending on location and carrier. These are estimates, not guarantees, and may be affected by weather, carrier delays, or events outside our control.
Large and freight items. Larger televisions and projection equipment may ship by freight and take longer than standard parcels. The carrier usually contacts you to schedule delivery, and someone must be present to receive the item. Inspect large items on arrival and note any visible damage on the delivery receipt before signing — this makes damage claims much easier to resolve.
Tracking your order. Once shipped, we email a tracking number. If tracking has not updated for several days, contact us and we will chase the carrier.
Address accuracy. Please ensure your shipping address is correct and complete. We are not responsible for orders delayed or returned because of an incorrect or incomplete address; reshipping may incur additional charges.
Lost or damaged shipments. If your order is lost in transit or arrives damaged, contact us within 7 days of the expected or actual delivery date with your order number and, for damage, photos of the item and its packaging. We will work with the carrier to resolve it.
Questions. If you have any questions about shipping, tracking, or delivery, our team is happy to help.
Contact us. KaelonTech, 7906 Hollowview Dr, Sellersburg, IN 47172, United States. Email: support@kaelontech.com. Phone: (502) 592-8525.