Last updated: July 30, 2026
At KaelonTech, we want you to be satisfied with your purchase. This policy explains how returns, refunds, exchanges, and warranty claims work.
30-day returns. You may return most items within 30 days of delivery for a refund. Items must be unused, in original condition and packaging, with all parts, accessories, remotes, cables and manuals included. Proof of purchase is required.
Non-returnable items. Clearance and final-sale items are sold as-is and are not returnable. Gift cards are non-refundable. Any exclusions are stated on the product page.
How to start a return. Contact us at support@kaelontech.com with your order number and reason before shipping anything back. We will provide instructions and the return address. Items sent without authorisation may not be accepted.
Return shipping. Unless the return is due to our error or a defect, you are responsible for return shipping. Use a trackable method and keep the original packaging — we cannot guarantee receipt of untracked returns, and screens and projector optics are easily damaged in transit without their original inserts.
Refunds. After we receive and inspect your return, we email you to confirm approval. Approved refunds go to your original payment method, typically within 5–10 business days depending on your bank. Original shipping charges are non-refundable except where the return is due to our error.
Exchanges. The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.
Warranty. Eligible products carry a 2-year warranty against defects in materials and workmanship under normal use, as stated on the product page. Contact us with your order number and a description of the fault; photos or a short video help us resolve claims faster. The warranty does not cover accidental damage, liquid damage, or damage from incorrect installation or power supply.
Damaged or defective items. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement, repair, or refund at no cost, including return shipping.
Dead pixels and panel defects. For display panels, we assess dead or stuck pixels against the manufacturer’s stated tolerance for that model. Contact us and we’ll tell you the applicable threshold before you return anything.
Late or missing refunds. If an approved refund has not arrived after 10 business days, check with your bank first, then contact us and we will help track it.
Contact us. KaelonTech, 7906 Hollowview Dr, Sellersburg, IN 47172, United States. Email: support@kaelontech.com. Phone: (502) 592-8525.